Northwind Software in the Press

FOR IMMEDIATE RELEASE

LANCE TEBAY JOINS NORTHWIND SOFTWARE AS PRESIDENT AND CHIEF OPERATING OFFICER

SEATTLE, Wash., Oct 14, 2008- The makers of LeadConverter™, an online live response website conversion tool for automotive dealers, Northwind Software Inc. announces Lance Tebay has joined the company as President and Chief Operating Officer.

“Lance has an ideal mix of sales, marketing, business development and operational experience,” said David Marod, Northwind’s Founder and Chief Executive Officer. “Northwind is ready to take its business to the next level. The addition of Lance Tebay to our leadership team will allow us to achieve that objective.”

“Dealers are continually looking for cost effective solutions to meet the increasing needs of consumers while driving increased revenues, traffic and customer satisfaction. Northwind’s LeadConverter™ offering is like an insurance policy for their website. We protect a dealer’s website 24 hours a day/7 days a week,” Tebay explains. “Consumers want the ability to get the information they need, whether it is a sales, parts or service related inquiry, without having to pick up the phone or wait until the dealership opens. With LeadConverter™, the Dealership is always available for its customers.”

Tebay joined Northwind’s executive team in October 2008. He has more than 17 years experience in automotive retail software and services, working with small dealers, publicly-traded dealer groups and manufacturers. Most recently he served as Executive Vice President and COO of NeoSynergy, Inc. Prior to that, Tebay held senior positions at Reynolds and Reynolds during which time he served as Vice President of Integrated Document Solutions. Tebay joined the Reynolds and Reynolds Company after receiving his bachelor’s degree from the University of Cincinnati.

In addition to his role in the day to day operations of Northwind Software, Tebay will serve as a member of the company’s Board of Directors.

About Northwind, Inc.
Northwind, Inc. offers LeadConverter™, a chat agent designed exclusively for the automotive industry by auto sales experts. Combining proven technology with live human service, LeadConverter™ engages visitors to your dealership website and develops them into qualified leads. With LeadConverter™, your static online presence becomes a powerful and proactive sales tool. Dealers interested in learning more should contact us at www.northwindsoftware.com or 206.448.8868.

NORTHWIND SOFTWARE AND VISIBLE CUSTOMER TO PARTNER ON CHAT PRODUCT

(Seattle, WA) - Northwind Software Inc. the makers of LeadConverter™ an online live response website conversion tool for Automotive dealers has signed an agreement with Minneapolis based Visible Customer to add LeadConverter™ to Visible Customers product suite. Visible Customer’s business model is about showing retail automotive dealers more ROI by helping streamline process and using business intelligence on a dealer’s database. “We do the work so you don’t have to.” “We help you understand what will move your business forward and then we execute the solutions to get you to your goals – a true partnership and LeadConverter™ . helps us deliver that promise to our dealer clients” said Sean Stapleton Vice President of Sales. “Having our product in Visible Customers product suite is a win/win for Northwind and Visible customer but more importantly the integration really helps maximize the benefit for the dealer.” Said David Marod President of Northwindsoftware Inc.

ABOUT LEADCONVERTER™
LeadConverter™ helps make leads out of web visitors by using the most advanced technology in chat, voice escalation and call center interactivity for a dealers website. We take over when the website no longer provides answers. We help a dealer leverage dollars already being spent and increase ROI for the website. After 3 hours from initial consumer contact, 60% of consumers have lost a degree of interest in purchasing from the dealership; after 12 hours, that number rises to 76%. So we let the customer talk real time! See how we can help you get more return out of your current website. 206 448.8868 or www.northwindsoftware.com

Visible Customer Background > A dealership’s most valuable asset is their installed customer base. While it is considered vital to a dealership, it does not appear on the balance sheet and at best is considered as “Blue Sky” when the dealership is valued. Visible Customer can demonstrate the tangible value of that asset and the ability to consistently convert it to the income statement, month after month.

With Visible Customer’s “Dealer Does Nothing” core philosophy a dealer’s Personal Marketing Team will consistently evaluate, build and execute one to one marketing to target customized segmentations of your installed customer base. The Visible Customer service not only creates income month after month, but increases the value of the customer base asset by building commitment to the dealership. Contact us at. 1.800.996.0292 or www.visiblecustomer.com